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ExcalTech Announces Total Support Solutions (TSS) for Business Users
ExcalTech, a leading IT managed services provider based in Lake Barrington, Illinois, has announced the immediate launch of the firm’s new Total Support Solutions (TSS). The new technology service offerings consist of tiered service levels of Gold, Silver, and Bronze. Each level is tailored to fit the technology service and support needs of businesses of all sizes.
The all-inclusive Gold service package offers 24/7/365 on-site and remote support with a 30-minute Service Level Agreement, while the Silver and Bronze packages provide ongoing remote helpdesk support during business hours Monday through Friday. Silver and Bronze clients also have the ability to request onsite engineering support.
Justin Sampsel, Vice President of Sales and Business Development, was quoted as saying, “Our new offering is designed to provide “white glove” end-to-end support and management for all of our business clients throughout the markets we serve. This program enables businesses to address all of their critical technology needs and reduce the need for internal employees while staying secure, compliant, and reducing downtime.”
ExcalTech serves as a single point of contact to their 500+ clients for all their business technology needs. Using their C.A.R.E. (Consult, Advise, Recommend, Educate) approach, the firm provides everything from VoIP phones, website hosting, licensing, security scans, enterprise hardware, leasing, ISP services and more. The organization operates its own data center and is a Microsoft Gold Cloud Solutions Partner.
ExcalTech is recognized as a 2021 Best Places to Work in Illinois employer and an MSP501 Top 50 winner. For over 28 years, the firm has been locally owned and operated. The 50-person managed service provider operates in Illinois, Wisconsin, Indiana, and Florida markets.
For more information on ExcalTech, where we are Making IT Simple, contact Justin Sampsel, Vice President of Sales and Business Development, at jsampsel@excaltech.com or via (833) EXCAL-TECH.
